At LilyMin, we strive to provide you with the highest quality skincare products and an excellent customer experience. However, if you’re not fully satisfied, we’re here to assist you with easy returns, refunds, cancellations, and exchanges.

  1. Returns Policy

    We accept returns under the following conditions:
  • Damaged or Defective Products: If you receive a damaged, defective, or incorrect product, you may return it.
  • Eligibility: The return request must be initiated within 2 days of receiving the product.

    How to Initiate a Return
  • Contact us at lilyminorganicindiallp@gmail.com or call us at +91 9520957008.
  • Provide proof of purchase (order ID) and images of the product showing the issue.

    Pickup & Process
  • Return pickups are scheduled within 3-4 working days.
  • The product must be unused, with original packaging and tags intact.

  1. Refunds Policy

We process refunds for returned items only after product inspection and approval.

   Refund Timeline
  • Prepaid orders: Refunds will reflect in your original payment method within 6-7 working days after approval.
  • COD orders: Refunds are processed as store credit or bank transfers.

    Exclusions
  • Return requests made after the 2-day delivery date.

 

  1. Cancellations Policy

    • Before Shipment: Orders can be canceled before they are shipped. Contact our support team to request a cancellation.
    • Post Shipment: Orders cannot be canceled once they are shipped. You can initiate a return after delivery under our returns policy.

 

  1. Exchanges Policy

We offer free exchanges for damaged or defective products.

    Exchange Requests
  • Must be raised within 2 days of delivery by contacting customer support.
  • Provide order details and proof of issue (images).

    Process
  • Replacement products will be shipped after the original product is picked up and inspected.
    • Exclusions: Products cannot be exchanged for a different size, variant, or product type unless damaged or defective.

 

Important Notes

  • Products under sale or promotional offers are not eligible for returns, refunds, or exchanges unless damaged or defective.
  • All returned items must meet our quality checks for eligibility.

 

We’re committed to resolving your concerns promptly. For any assistance, please reach out to our Customer Support Team:

  • Email: lilyminorganicindiallp@gmail.com
  • Phone: +91 9520957008
Your satisfaction is our priority. Thank you for choosing LilyMin!