Welcome to Lilymin Organic, your trusted destination for natural skincare solutions. By accessing our website, using our services, or purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. These terms are designed to protect both you and us, and ensure a clear understanding of our mutual responsibilities and rights. If you do not agree with any part of these Terms & Conditions, please refrain from using our website.

1. General Information

Lilymin Organic is a skincare brand committed to producing high-quality, organic products that enhance skin health through nature-inspired solutions. Our website and digital services are intended to provide you with information about our products, allow you to make purchases, and support your skincare journey. While we strive to maintain accurate and up-to-date content, all information provided on our site is for informational purposes only and should not be interpreted as medical advice.

Our products are formulated with natural ingredients and are suitable for a wide range of skin types. However, individual responses can vary. It is important to conduct a patch test before using any new product to ensure it suits your skin. We encourage you to consult a healthcare provider or dermatologist if you have specific skin concerns or medical conditions.

We reserve the right to update, modify, or discontinue any aspect of the website, including features, products, pricing, or content, at any time and without prior notice. Your continued use of the site following any updates indicates your acceptance of the changes.

2. Eligibility

To engage with the services offered on the Lilymin Organic website, users must meet certain eligibility requirements. These conditions are essential to maintain a safe, fair, and legally compliant environment for all visitors and customers. You must be at least 18 years of age to use our site, create an account, or make a purchase. If you are under 18, you must have the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms & Conditions on your behalf. By proceeding to use our services, you confirm that you meet this age requirement or are acting under proper consent.

If you are a parent or guardian making purchases for or on behalf of a minor, you assume full responsibility for their actions and usage of our products. You are expected to ensure that any product used by a minor is suitable for their skin type and condition. Lilymin Organic takes no responsibility for misuse or allergic reactions resulting from products applied on children or teens without appropriate guidance.

Users must provide accurate, complete, and up-to-date information during registration or checkout. This includes your full name, contact details, delivery address, and valid payment information. Misrepresentation of any personal information may lead to refusal of service, cancellation of orders, or account suspension. Providing incorrect details intentionally may also violate laws related to fraud and deception, for which we reserve the right to take legal action.

You are solely responsible for maintaining the confidentiality of your account credentials. This includes safeguarding your login email, password, and other identifying details. Any activity conducted under your account will be considered your responsibility. If you suspect unauthorised access or believe your account security has been compromised, you must inform us immediately via lilyminsocial@gmail.com so that we can secure or reset your account as needed.

Please note that creating multiple accounts for the purpose of exploiting discount codes, loyalty programmes, or any other benefit is strictly prohibited. Users found engaging in such activity may have their accounts terminated without notice. Additionally, we reserve the right to cancel any orders made under suspicious or duplicate profiles to protect the integrity of our service.

Lilymin Organic also retains full discretion in accepting or refusing service to anyone, at any time, without needing to provide justification. While we value and appreciate all customers, any activity deemed fraudulent, abusive, or in violation of our Terms & Conditions may result in order cancellation or permanent banning from our platform. This policy helps us maintain a trusted environment for genuine users.

Ultimately, our eligibility requirements are in place to ensure smooth transactions, legal compliance, and safety for all users. We encourage honest, responsible use of our platform. Should you have any questions regarding eligibility or if you’re unsure whether you’re permitted to use our services, we recommend reaching out to our support team before proceeding.Accounts created for purchases must be made with accurate, complete, and current information. Providing false details may lead to suspension or termination of your account. It is your responsibility to maintain the confidentiality of your login credentials and monitor account activity. If you believe your account has been compromised, notify us immediately.

We reserve the right to refuse service or cancel orders at our sole discretion, especially in cases where fraudulent or illegal activity is suspected.

3. Product Information

We do our best to provide clear and accurate descriptions, pricing, and imagery for all Lilymin Organic products listed on our site. Product photos are for illustrative purposes and may not reflect the exact appearance due to natural ingredient variations, lighting, or device display settings.

Descriptions include information on the intended use, ingredients, key benefits, and application instructions. However, our products are not intended to diagnose, treat, cure, or prevent any disease or skin condition. Results may vary based on individual skin types, usage patterns, environmental factors, and other lifestyle elements.

We retain the right to update product formulas, packaging, and availability without prior notice. If you have any allergies or sensitivities, we advise reading the full ingredient list carefully before use or consulting with a skincare professional.

If you have questions about any product or need personalized recommendations, please contact our support team at lilyminsocial@gmail.com We are happy to guide you.

4. Pricing & Payment

All prices displayed on lilymin.in are in [Insert Currency] and include applicable taxes, unless otherwise noted. Prices are subject to change without notice, although confirmed orders will be honored at the price at the time of purchase.

We accept various secure payment methods, including credit/debit cards, digital wallets, and other trusted gateways. Payment must be received in full before an order is processed and dispatched. Orders are subject to availability and confirmation.

In rare cases, pricing errors may occur. If we discover a mistake in the price of a product you have ordered, we will notify you as soon as possible and provide the option to reconfirm the order at the correct price or cancel it. If we are unable to contact you, your order may be treated as cancelled.

All payment transactions on our site are encrypted and processed securely. Lilymin Organic does not store your credit card details or share your payment information with third parties, except as required to complete the payment process.

5. Shipping & Delivery

We aim to dispatch all orders promptly within our processing time of [Insert Timeline], depending on product availability and location. Once dispatched, shipping timeframes vary depending on the delivery destination. You will receive a tracking number to monitor your shipment.

Domestic and international shipping rates are calculated at checkout. All orders are shipped through reliable courier services to ensure safe and timely delivery. While we do our best to meet estimated delivery times, delays caused by customs, holidays, or courier disruptions may occur and are outside our control.

It is your responsibility to provide an accurate and complete shipping address at checkout. We are not liable for delays or losses due to incorrect address details provided by the customer. In such cases, re-shipping may incur an additional charge.

For any shipping-related concerns or to report damaged packages, please contact our support team within 7 days of receiving your order.

6. Return & Refund Policy

We take great care to ensure our products reach you in perfect condition. Due to hygiene and safety considerations, we do not accept returns of opened or used items. However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and a photo of the issue.

Upon review and approval, we will offer a replacement or refund to the original payment method. Products must be returned unused and in their original packaging to be eligible. Return shipping costs are the customer’s responsibility unless the error is on our part.

Refunds are typically processed within 7-10 business days once the returned product is received and inspected. We reserve the right to reject refund requests that do not comply with this policy.

Please note, promotional items and gift cards are non-refundable and cannot be exchanged.

7. Intellectual Property

All content available on lilymin.in , including product images, text, logos, graphics, videos, and layout design, is the intellectual property of Lilymin Organic and is protected under copyright and trademark laws. This content may not be copied, republished, downloaded, distributed, or modified in any way without our express written permission.

Unauthorised use of our intellectual property may result in legal action. You may, however, share content from our blog or social media for personal and non-commercial purposes, provided that proper credit is given to Lilymin Organic.

Our trademarks and branding must not be used in connection with any product or service that is not ours, in a manner that may cause confusion or damage our reputation.

8. Limitation of Liability

While we take every reasonable step to ensure the safety and effectiveness of our products, Lilymin Organic shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.

Skin types and sensitivities vary widely, and results from our products may differ from person to person. We recommend performing a patch test prior to full application and consulting a medical professional if you have any concerns or conditions.

By using our site and purchasing our products, you accept full responsibility for how they are used. Lilymin Organic is not responsible for allergic reactions, misuse, or any harm resulting from failure to follow usage instructions.

9. Third-Party Links

Our website may occasionally include links to third-party websites for your convenience or informational purposes. These external sites are not under the control of Lilymin Organic, and we are not responsible for their content, privacy policies, or business practices.

If you choose to access a third-party site from our website, you do so at your own risk. We encourage you to review the terms and privacy policies of any external site before interacting with it.

The presence of a link on our website does not imply endorsement or affiliation unless explicitly stated.

10. Privacy Policy

We are committed to protecting your privacy. Our [Privacy Policy] outlines how we collect, use, and safeguard your personal information when you use our website. This includes data related to your name, email address, payment details, and browsing behaviour.

We only collect personal information necessary for order fulfilment, customer support, and service improvements. Your data will never be sold or shared with third parties for marketing without your consent.

All sensitive data is securely stored and encrypted where applicable. You may request access to, modification of, or deletion of your personal information at any time by contacting our support team.

11. Changes to Terms

Lilymin Organic reserves the right to amend or update these Terms & Conditions at any time. Updates will be posted on this page and become effective immediately upon publication. We recommend reviewing this page periodically to stay informed of any changes.

Your continued use of our website or services following any modifications constitutes your agreement to be bound by the updated terms.

12. Contact Us

If you have questions about our Terms & Conditions, require assistance with your order, or want to provide feedback, please contact us:

Email: lilyminsocial@gmail.com
Phone: +91 9520957008
Business Address: 246/A Garhi Cantt, Dehradun, Uttarakhand

Our customer service team is available during business hours to support your skincare needs and ensure your experience with Lilymin Organic is smooth, trustworthy, and enjoyable.